Privacy Policy

Introduction

TrainBox ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered role-play training platform.

Please read this privacy policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this privacy policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Request a demo or contact us
• Subscribe to our newsletter
• Participate in training sessions
• Provide feedback or communicate with us

This information may include:

• Name and job title
• Email address
• Company name and industry
• Phone number
• Training session recordings and transcripts
• Performance data and analytics

Automatically Collected Information

When you access our platform, we may automatically collect certain information, including:

• Device type and operating system
• Browser type and version
• IP address and general location
• Pages visited and time spent on pages
• Referring website or source
• Usage patterns and platform interactions

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your account registration and manage your account
• Deliver personalised training experiences
• Generate performance reports and analytics
• Improve and develop our AI training algorithms
• Respond to your enquiries and support requests
• Send administrative information and updates
• Send marketing communications (with your consent where required)
• Ensure platform security and prevent fraud
• Comply with legal obligations

How We Share Your Information

We may share your information in the following situations:

With Your Organisation

If you access TrainBox through an enterprise account, we may share your training data, performance metrics, and usage information with designated administrators within your organisation.

Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Analytics and reporting services
• Customer support platforms
• Email and communication services

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Training session data and performance metrics are typically retained for the duration of your or your organisation's active subscription, plus a reasonable period thereafter to allow for account reactivation or data export requests.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information in certain circumstances
• Restriction: Request that we restrict processing of your information
• Portability: Request to receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal information for certain purposes
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

We use cookies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyse how our platform is used
• Deliver relevant content and features

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the UK and process it there. Where we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.