Insights for
Learning Leaders

Demos are designed to impress with best-case scenarios. Evaluating AI training tools requires looking past the polish to understand what happens in the messy reality of actual implementation.

When budgets tighten, product training survives while conversation skills get cut. This is a mistake. Conversation skills are frequently the bigger lever for performance—here's the business case.

Healthcare professionals face conversations as complex as any sales call: breaking bad news, treatment adherence, conflict resolution. What pharma has learned about conversation training applies far beyond sales.

In some organisations, practice is an event. In high-performing organisations, it's continuous, expected, and woven into how people work. This shift is one of the clearest differentiators in L&D effectiveness.

Coaching matters, but managers are stretched thin. Telling them to coach more doesn't work—they already know they should. Solving the coaching problem requires solving the time problem.

Getting a new pharma sales rep to full productivity takes time—but the onboarding process itself often makes things slower than they need to be. Here are seven common mistakes and what to do instead.

Soft skills training has a reputation problem—it often feels abstract and obligatory rather than valuable. This is a design problem, not an inherent limitation. Here's how to make it transformative.

Within 24 hours, we forget roughly 70% of what we learn. More than a century after Ebbinghaus discovered this, most training programmes still ignore it. Here's how to design for retention.

Manager development is essential, but every day in training is a day their team doesn't have their support. Learn how to build capability in the flow of work, not separate from it.

Discover why traditional role-play alone isn't enough for pharma sales teams and how combining it with AI-powered practice creates stronger, more consistent results.

You've built a sophisticated blended learning programme, yet skills aren't developing as expected. Most blends have a practice gap they don't even recognise. Here's how to fill it.

Completion rates and assessment scores look good on dashboards but often fail to predict field performance. Learn what metrics actually connect training investments to business outcomes.

AI roleplay tools have moved from novelty to genuine capability. Early adopters are seeing results, but most L&D teams are still watching from the sidelines. Here's why—and what to do about it.

Sales kickoffs are expensive investments that often fade by February. The problem isn't the kickoff itself—it's a failure to understand how skill retention actually works.

Most reps walk into high-stakes meetings with whatever skills they've accumulated. The gap between 'generally prepared' and 'specifically ready for this conversation' is where deals are won or lost.

When regulatory updates hit, the challenge isn't informing reps—it's ensuring they actually change their behaviour. Learn how to rapidly transition messaging while maintaining compliance.

Your rep passed certification but freezes in front of HCPs. This gap between passing and performing is one of the most persistent problems in sales training. Here's how to close it.

Top performers often can't explain what makes them successful—their skills have become unconscious. Learn why expertise doesn't automatically translate to teaching ability and what works instead.

Manager-led role-play works, but in large teams, the math doesn't. Learn about the hidden opportunity costs and how to shift from manager-led to manager-supported practice.

Managers can't listen to every conversation. This creates a visibility gap with compliance implications. Learn how to separate the volume problem from the depth problem and scale coaching effectively.

Most managers dread difficult conversations—performance issues, redundancies, conflict. This isn't a character flaw. It's a training gap. Here's how AI roleplay can help.

Product launches have a narrow window where execution matters most. Learn how to train your team on new messaging and clinical data without sacrificing the selling time you can't afford to lose.

Most life science companies accept long ramp times as inevitable. But the real problem isn't complexity—it's how we structure the first 90 days. Learn what actually accelerates time to productivity.

The best learning happens when people feel safe to fail. In sales, we skip this step—reps' first real practice happens in front of customers. AI tools can change that.

Every sales team has top performers who make it look effortless. The difference isn't talent—it's what happens in the conversation itself. Learn the specific, observable, and learnable behaviours that set them apart.

You've invested in a selling framework. Everyone nodded along in the workshop. Six weeks later, most reps are back to doing whatever feels comfortable. Here's how to make frameworks stick.

Compliance training has a reputation problem. Employees see it as a box to tick. But compliance failures rarely happen because people don't know the rules—they happen because people struggle to apply them in real situations.

In regulated industries, a poorly handled performance conversation can end up in a legal proceeding months later. This isn't about being paranoid—it's about being prepared.

Your product is the same in Munich as it is in Miami. So why does your sales message sound completely different? Inconsistent messaging isn't just a brand problem—it's a revenue problem.

Sales enablement works brilliantly in most industries. In life sciences, it falls apart. Not because the principles are wrong, but because regulated industries have constraints that generic strategies weren't designed to handle.