Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and TrainBox Ltd ("TrainBox," "we," "our," or "us") governing your access to and use of the TrainBox website, platform, and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

If you are using the Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and references to "you" include that organisation.

Description of Services

TrainBox provides an AI-powered role-play training platform designed to help organisations and individuals develop communication, sales, and professional skills through simulated conversations and scenarios.

Our Services may include:

AI-powered conversation simulations
Custom scenario creation and management
Performance analytics and reporting
User management and administration tools
Integration capabilities with third-party systems
Training content and resources

Account Registration and Security

To access certain features of our Services, you may be required to register for an account. When you register, you agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information to keep it accurate
Maintain the security of your account credentials and not share them with others
Immediately notify us of any unauthorised access to or use of your account
Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used improperly.

Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Services in any way that violates applicable laws or regulations
Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity
Attempt to gain unauthorised access to any portion of the Services or any other systems or networks
Use any robot, spider, scraper, or other automated means to access the Services without our express written permission
Interfere with or disrupt the Services or servers or networks connected to the Services
Reverse engineer, decompile, or disassemble any portion of the Services
Use the Services to develop competing products or services
Share account credentials or allow multiple users to access the Services through a single account
Circumvent any access controls or usage limits of the Services

Subscription and Payments

Subscription Plans

Access to certain features of the Services requires a paid subscription. Subscription plans, pricing, and features are described on our website or in a separate agreement with your organisation.

Payment Terms

Unless otherwise agreed, subscription fees are billed in advance on a recurring basis according to your selected billing cycle. You authorise us to charge your designated payment method for all applicable fees.

Price Changes

We may modify subscription fees at any time. Any price changes will take effect at the start of the next billing cycle following notice to you. Your continued use of the Services after a price change constitutes acceptance of the new fees.

Refunds

Subscription fees are generally non-refundable except where required by applicable law. We may, at our discretion, provide refunds or credits in certain circumstances.

Intellectual Property Rights

Our Intellectual Property

The Services and all content, features, and functionality (including but not limited to all information, software, text, displays, images, audio, video, AI models, algorithms, and the design, selection, and arrangement thereof) are owned by TrainBox, its licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Your Content

You retain ownership of any content you submit, upload, or create using the Services ("Your Content"). By submitting Your Content, you grant TrainBox a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, and display Your Content solely for the purpose of providing the Services to you.

Training Data

We may use anonymised and aggregated data derived from your use of the Services to improve our AI models, develop new features, and enhance the Services. This data will not include personal information that can identify you or your organisation without your consent.

Confidentiality

Each party agrees to maintain the confidentiality of any confidential information received from the other party and to use such information only for the purposes of performing under these Terms.

Confidential information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of confidential information; or (d) is rightfully obtained from a third party without breach of any confidentiality obligation.

Disclaimers and Limitations

Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted access. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

AI-Generated Content

The Services utilise artificial intelligence to generate training scenarios and feedback. While we strive for accuracy and quality, AI-generated content may occasionally be inaccurate, incomplete, or inappropriate. You acknowledge that the Services are training tools and should not be relied upon as the sole source of professional, medical, legal, or regulatory advice.

Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRAINBOX, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

Your access to or use of or inability to access or use the Services
Any conduct or content of any third party on the Services
Unauthorised access, use, or alteration of your transmissions or content
Any other matter relating to the Services

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO TRAINBOX DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to defend, indemnify, and hold harmless TrainBox and its affiliates, licensors, and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your violation of these Terms or your use of the Services.

Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Services will cease immediately. If you wish to terminate your account, you may do so by contacting us or using the account management features in the Services.

Provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

Entire Agreement: These Terms constitute the entire agreement between you and TrainBox regarding the Services and supersede all prior agreements and understandings.
Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.
Force Majeure: Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control.